Conversational Commerce, via Text Message
What is Instaply
Instaply is a messaging platform designed for businesses to thoroughly enhance communication with their customers.
The platform allows your team to respond to customers via SMS, WhatsApp, Messenger, and various other messaging channels.
Your customers, Clients:
- Give your customers the freedom they want.
Retail Shop, stores:
- Reduce stress from phone calls in-store and improve your quality of work life (QWL).
- Enhance your local visibility by boosting your Google rating.
- Increase sales and grow your revenue.
Network:
- Preserve the sovereignty of your data.
- Enrich your CRM.
- Secure your disaster recovery plan (DRP).
eSHOP:
Improve your customer retention rate

Collaborative
Instaply allows cross-functional teams to collaborate on inbound responses via our “Invisible Thread” and directed, in-app messaging
Evergreen Threads
Each, unique customer thread, is always available in-app, and historical conversations can be exported to unearth business analytics or train AI-models.
Predefined Responses
Quickly send curated responses to frequently asked questions, saving time and manpower.
Automated Messages
Prepopulated, automatically triggered responses ensure that the customer knows their message received, and can passively communicate updates, reminders or promotions.
Payment
Process customer payments via simple, outbound messages, integrated with our payment API.
Call Deflection
Create a simple IVR that allows inbound calls to immediately be moved to your text channel, saving your time and allowing customers to choose their preferred communication channel.
Multi-Channel
Communicate with your customers via SMS, WhatsApp, Messenger from a smartphone or PC.
Testimonials
"We love using Instaply. Since adding the service, we have improved communication and increased up-sell opportunities, significantly."

"We absolutely love having Instaply! Not only does it make it easy for people visiting our website to contact us via text (their preferred way of communication), but we also incorporated it into our follow-up procedures."

"Instaply is Fantastic!!! The platform is easy to use, and our guests love the ability to text for a quick & easy response. With Instaply my call center team is efficient, and spends more time focusing on guest services."


Let Us Show You
Whether a large chain or franchise, Instaply is designed for you. Increase your sales and customer satisfaction today.