Conversational Commerce, via Text Message

Instaply’s platform allows you to efficiently communicate with your customers entirely via asynchronous messaging
Over 1000+ Merchants Trust Us
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At the heart of the customer experience

What is Instaply

Instaply is a messaging platform designed for businesses to thoroughly enhance communication with their customers.
The platform allows your team to respond to customers via SMS, WhatsApp, Messenger, and various other messaging channels.

Your customers, Clients:

  • Give your customers the freedom they want.

Retail Shop, stores:

  • Reduce stress from phone calls in-store and improve your quality of work life (QWL).
  • Enhance your local visibility by boosting your Google rating.
  • Increase sales and grow your revenue.

Network:

  • Preserve the sovereignty of your data.
  • Enrich your CRM.
  • Secure your disaster recovery plan (DRP).

eSHOP: 

Keep the contact

Improve your customer retention rate

On computer or mobile, put customer relations at the service of your business
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Collaborative

Instaply allows cross-functional teams to collaborate on inbound responses via our “Invisible Thread” and directed, in-app messaging

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Evergreen Threads

Each, unique customer thread, is always available in-app, and historical conversations can be exported to unearth business analytics or train AI-models.

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Predefined Responses

Quickly send curated responses to frequently asked questions, saving time and manpower.

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Automated Messages

Prepopulated, automatically triggered responses ensure that the customer knows their message received, and can passively communicate updates, reminders or promotions.

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Payment

Process customer payments via simple, outbound messages, integrated with our payment API.

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Call Deflection

Create a simple IVR that allows inbound calls to immediately be moved to your text channel, saving your time and allowing customers to choose their preferred communication channel.

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Multi-Channel

Communicate with your customers via SMS, WhatsApp, Messenger from a smartphone or PC.

Testimonials

"We love using Instaply. Since adding the service, we have improved communication and increased up-sell opportunities, significantly."

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Chief Operating Officer - Cole Hardware Robin Miller

"We absolutely love having Instaply! Not only does it make it easy for people visiting our website to contact us via text (their preferred way of communication), but we also incorporated it into our follow-up procedures."

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Little Gym Kaitlyn Riordan

"Instaply is Fantastic!!! The platform is easy to use, and our guests love the ability to text for a quick & easy response. With Instaply my call center team is efficient, and spends more time focusing on guest services."

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COO - Skyzone, Camp David Erik Dahlgren
Robin Miller
Chief Operating Officer
Cole Hardware
 
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Partners & Certifications

 

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Let Us Show You

Whether a large chain or franchise, Instaply is designed for you. Increase your sales and customer satisfaction today.