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Instaply

Reimagining the way we connect

About Instaply

As a global business software solutions company, Instaply transforms the way businesses and consumers interact and communicate. We enable consumers to directly and conveniently connect with businesses anytime, anywhere and on any device . Instaply innovates for its clients long into the future and works closely with them to ensure mutual innovations are shared, enabling us to propel our clients’ businesses forward.

Solution

Instaply’s TaaS™ (Text-as-a-Service™), is a cloud-based, white label text messaging platform that provides direct internal and external communication for businesses and their customers. Via text messaging, TaaS™ revolutionizes your brick and mortar, call center and e-commerce businesses by providing a more productive, less expensive and more satisfying experience for both your business and your customer.

TaaS™ Features and Qualities

Multi-Thread Collaboration, Invisible to Customer

MMS

Insights Reporting

Set Escalations & Permissions

TCPA Compliant

After-Hours Communications

Workflow Management

Only Standard Response Time Required

Automated and Unlimited Messaging

Internal Messaging System

Transfer Conversations to Experts in Your Organization

Asynchronous

Device Agnostic

Easy to Implement

Easy to Adopt

Scalable

Cloud-Based

Company Benefits

Lower Costs

Increased Productivity

Higher Efficiencies

Added Flexibility

Always Available

Increased Employee Empowerment

Higher Customer Satisfaction

Stronger Bottom Line

Customer Benefits

Convenience

Increased Satisfaction

Lower Effort

Complete Flexibility

Positive Experience

Why Text Messaging?

Phones are Frustrating

81% of all consumers agree that it is frustrating to be tied to a phone or computer to wait for customer service help.

Text is Universal

97% of smartphone owners use text messaging, making it the most widely used basic feature.

Fun for Customers

77% of consumers with texting capabilities aged 18-34 are likely to have a positive perception of a company that offers text capability.

Reduces Costs

Text can reduce your call center costs by 25%.

TaaS™ benefits ANY business, whether you are a one store brick and mortar operation, or a Fortune 500 chain with thousands of call center agents. This is what TaaS™ does for you:

Brick and Mortar

Using Instaply’s TaaS™ in your stores reduces unnecessary phone calls and increases employee efficiency and intra-store collaboration and ultimately drives foot traffic and sales.

Call Center

With Instaply’s TaaS™, you can reduce the number of call center agents necessary to provide superior customer service. TaaS™ reduces response time restraints, allowing agents to more efficiently multi-task and increase their capacity, all the while at a lower cost to you.

Ease of Implementation

Instaply’s TaaS™ is easily implemented and integrated with your current system of operations

Web Widget

Textable Phone Number

IVR

App Integration

Want to experience Instaply's TaaS™?

Fabien Degaugue

Founder and CEO

home.bio.fabien

Chris Gillen

Senior Vice President Global Sales and Service

home.bio.chris

David Bianovici

Vice President Sales and Service Europe

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Charles Speidel

Chief Operating Officer

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Jay Ravani

Director, Client Success

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Don Voogd

Director, Client Success

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Dorian Van Bever

Director, Client Success

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Laura Balthazart

Client Success Manager

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Julia Wozniak

PR and Communications

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Selim Dogguy

Chief Technical Officer

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Benjamin Jaboeuf

Corporate Development and Legal Operations

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Benjamin Magnan

Product Manager

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Yannick Garcia Del Estad

UX/UI Designer

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David Nguyen

Software Engineer

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Eric Darchis

Software Engineer

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Thibaut Nguyen

Software Engineer

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Tim Bertels

Security and QA Manager

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Martin De Wulf

iOS Engineer

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Florian Dubois

Windows Engineer

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Vincent Battaglia

Product Engineer

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Contact Us

Instaply Headquarters

230 California Street, Suite 508

San Francisco, CA 94111



Text us: +1 (415) 200-3056
Email us: contact@instaply.com

Other Locations

Atlanta, Barcelona, Brussels, New York, Paris and San Diego